Understanding technology and how it make you more effective and efficient can sometime be challenging at first. Here you will find our most Frequently Asked Questions with answers to help get you going in the right direction.
Select topics below for assistance…
In order for the installation to go as smoothly as possible, the most import information to provide to use is the Network Survey. This can be complete by your contracted IT support company, or internal IT personnel.
Our online Network Survey form can be found here…
Sadly some companies use this tactic to sell toner to unsuspecting victims. They are often called “Toner Pirates”. If you have a service contract, we will NEVER offer to sell you toner. Also, we will always provide the ID number found on your machine for verification.
If you do need to order toner, it can be done here…
Every model has its own specifications for envelope printing so we always recommend checking your user manual first.
Here is guide to help you setup printing envelopes from Microsoft Word.
Getting the IP address of your machine is easy!
If your model number ends in a XXX4e (c224e) click here…
If it ends in a XX8 (ex: c258) click here…
Please see the instructions here…
Trouble Reset Procedure can be found here…